SERVICE AND SAFETY AMBASSADOR

Position Summary

Located just East of downtown Kansas City, Ameristar Casino and Hotel is a Midwestern entertainment hub that offers something for everyone. Ameristar Casino and Hotel has one of the largest casino floors in Missouri, amazing dining venues, a newly renovated luxury hotel, and more. Ameristar also offers convenient parking in a five-level, 2,660 space parking structure with an enclosed, climate-controlled walkway to the casino and entertainment center. If you want to join the exciting gaming industry and you enjoy fast paced days and nights working with a diverse team of people we encourage to apply for a role as Security Officer. The successful candidate will enjoy working with the public and working behind the scenes to protect the assets of the Company. Veterans are encouraged to apply.

Responsibilities

Duties and Responsibilities

• Safeguards the assets of the Company.
• Stand at casino boarding entrances/exit to welcome guests and to ensure those under the age of 21 do not enter the casino floor.
• Provide continuous patrol by foot and vehicle of the casino, hotel and surrounding areas owned by the casino, to determine any suspicious persons, vehicles and or minors entering the casino floor.
• Assist Supervisors with preparing detailed reports on any security related incidents occurring on company property.
• Escort and transport funds for table fills slots and or banks. Provide security for money drops to include tables and slots. Provide escorts in sensitive areas for all non- gaming team members i.e.; maintenance, repair companies and or cleaning personnel.
• Respond to disturbances and alarms and provide security for both guests and team members
• Ensure compliance by all Team Members, Guests, and others on property, of all Codes of State Regulation, Minimum Internal Control Standards, Ameristar Internal Controls, Federal and State laws, and Company and Property policies and procedures.
• Assist with mail runs.
• Provide mobile assistance to guests and Team Members when necessary

Additional duties may include:

• Report Writing
• Card & Dice Inspection
• Dispatch

Required Knowledge and Skills

Must be 18 years of age or older.
Excellent guest relations skills.
Must be able to lift at least twenty (20) pounds.
Acceptable to licensure by the Missouri Gaming Commission.
Excellent verbal and written communication skills required.
Ability to communicate, understand and write in English. Bi-lingual a plus!
Excellent attention to detail.
Able to react quickly and accurately under demanding and high-stress conditions.
Be willing to work under changing schedules to adjust for fluctuating business demands.

Required Behaviors

Ability to sustain a high level of confidentiality and professionalism.
Ability to take a proactive and strategic approach to dealing with team member and guest relations issues.
Ability to work nights, holidays and weekends in a fast-paced environment 24/7 casino environment.
Ability to handle high-stress situations with confidence and calm demeanor.

Required Education and Work Experience

High school diploma or equivalent
Previous experience in a guest service-related field, preferred

Equal Opportunity Employer

Ameristar Kansas City is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

Boyd Gaming Corporation

Boyd Gaming Corporation has been successful in gaming jurisdictions in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.