Customer Service - Exit Booth Agent- LAX Airport

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Alamo brand of Enterprise Mobility has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. The pay for this position starts at $19.50 / hour with the potential to make up to $21.50 / hour ($19.50/hour plus $2/hour bonus opportunities). This position is located at Los Angeles Aiport (LAX) - 9020 Aviation Blvd. Inglewood, CA 90301 We offer: Paid time off Employee rental car discounts Retirement savings plan including 401k Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedule: This is a Union position and the schedule is based on a shift bid. Apart from religious observances, must have open availability to work 40 hours/week including days, nights, graveyard shift, weekends, and holidays. Responsibilities Prepare all rental documents accurately and completely. Verify car information and VIN number for security and car control. Provide additional service to Emerald Aisle members by offering our refueling option. Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image. Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers. Provide all customers with undivided attention while assisting them at the exit booth. Make eye contact and greet all customers; thank customer at the conclusion of all transactions. Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary. Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer. Equal Opportunity Employer/Disability/Veterans Qualifications This position requires a valid Driver's License Must have one year of customer service experience (retail, customer facing preferred) Apart from religious observances, must have open availability to work 40 hours/week including days, nights, graveyard shift, weekends, and holidays. A minimum of basic level experience and understanding of a PC and Microsoft Office Products required Must be at least 18 years old High School Diploma or G.E.D. required Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law. Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.