Part-time Customer Service Representative

Part-time Customer Service Representative

BOUNTIFUL CITY
Bountiful, UT | Part Time
EXPIRED
$18-18 (estimate)
4 Months Ago

• Department: Finance
• Reports to: Utility Supervisor
• Salary Range: $18.24 per hour
• Position Type: Part-Time – Hours 1PM-6PM, Monday through Thursday

Overview:
Under the general supervision of the Utilities Supervisor, performs a variety of complex utility billing, customer service and clerical work associated with receiving and depositing revenues.

Essential Responsibilities:
Receives, verifies, and processes utility bill payments and other revenues; Edits and verifies receipts and charges for revenue accounts from other City Departments; Researches and responds to customer inquiries and complaints regarding charges, delinquencies, and deposit refunds; Prepares daily cash drawer summaries, balances monies received, and prepares deposit slips; Accurately inputs all transactions and payments into computer databases.

Processes utility service orders including connects, transfers, and disconnects, and assists customers in completing forms. Collects deposits and verifies the accuracy of information; Explains utility billing policies and procedures to customers; Enters customer information into computer databases and answers questions regarding account status, and makes adjustments when errors are found.

Processes utility bills for various services provided by the City. Prepares adjustment and billing reports. Processes returned checks and collects associated service charges. Determines the necessity of disconnecting electricity to expedite collections; informs and negotiates payment of delinquent accounts and authorizes reconnection of power within established guidelines; Determines action to be taken for serious delinquencies including use of collection agency, court action, or write off. Performs any other duties as assigned.

Knowledge, Skills, and Other Characteristics:
Skill in establishing and maintaining effective working relationships with co-workers, supervisor, department heads, and the public, and the ability to communicate effectively both verbally and in writing. Understanding of collection processes, enforcement techniques and available legal actions and the ability to interpret complex statutes, procedures, regulations, and guidelines. Skill in using Microsoft Excel, Microsoft Word, and an understanding of database functionality. Ability to administer utility policies in a professional manner including responding tactfully and courteously to customer inquiries and complaints, utilizing proven skills in customer service principles and techniques. Ability to learn computer software programs used in utility billing and revenue collection processes.

Qualifications:
High school diploma, GED (or equivalent). 1-2 years of experience in full-time customer service work. Must have a valid Utah Driver’s License, be bondable, and be able to pass a pre-employment drug screen, criminal background, and driving record check.

Physical Requirements:
This position requires some medium physical effort. It may include frequent lifting of up to 25 lbs. and occasional lifting of up to 40 lbs. Some bending, stooping and/or lifting will be required.

Job Type: Part-time
Pay: From $18.24 per hour
Experience level: 1 year
Shift: Day shift
Weekly day range: No weekends
Work setting: In-person
Work Location: In person

OVERVIEW OF BOUNTIFUL CITY
WEBSITE: bountifulutah.gov
HEADQUARTERS: Bountiful, UT
SIZE: 100 - 200

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Skills for this Job

The job skills required for Part-time Customer Service Representative include Customer Service, Billing, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Part-time Customer Service Representative.

That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Part-time Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Part-time Customer Service Representative

The following is the career advancement route for Part-time Customer Service Representative positions, which can be used as a reference in future career path planning. As a Part-time Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part-time Customer Service Representative. You can explore the career advancement for a Part-time Customer Service Representative below and select your interested title to get hiring information.

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