Buca di Beppo Host - Full-time / Part-time

About the Role

With locations from New York City to Honolulu, Buca di Beppo restaurants embody the Italian traditions of food, friendship, and hospitality. We are seeking Hosts/Hostesses who will contribute to the success of Buca di Beppo by controlling the flow of Guests within the restaurant and creating a positive first and last professional image to our Guests.

Job Responsibilities

• Answer the phones in a friendly and timely manner and take messages.
• Greet Guests when they arrive and thank them as they depart in a sincere and friendly manner.
• Take, package, and tender To-Go orders.
• Present accurate bills, collect a proper payment, and secure payments. Follow all cash handling procedures and policies. Balance cash receipts.
• Maintain an accurate account of coupons, cash, promos, vouchers, and credits.
• Provide Guests with accurate and detailed information regarding our restaurant.
• Maintain the arrival area throughout the shift and make sure it is always clean and organized.
• Monitor the flow of the restaurant including table turnover, Guest arrival, Guest departure, and pace of the restaurant.
• Work with the service staff to reset tables in a quick and efficient manner.
• Clean up accidental spillage or breakage.
• Pre-set flatware.
• Clean and maintain menus, menu inserts, drink menus, etc.
• Communicate the needs of the Guests to management and service staff as needed.
• Page and seat Guests in an efficient and comfortable manner.
• Make sure our Guests are comfortable as they wait, including the passing of “crowd pizzas”.
• Assist with the sale of gift cards.
• Monitor and maintain the cleanliness of the restrooms.
• Monitor and maintain and lobby area, including wiping down surfaces.
• Welcome and assist job applicants.
• Maintain all walkways inside and outside.
• Assist with locating Guests for phone calls or messages.
• Thank Guests for joining us as they leave and invite them to return.
• Follow the Ten Points of Difference and Guest Standards of Execution as described in the Host Workbook.

Position Qualifications

Competency Statement:

• Communication - Conveys ideas and facts orally using language the audience will best understand.
• Ethics & Integrity - Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
• Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.
• Customer Focus - Builds and maintains customer satisfaction with the products and services offered by the organization.
• Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
• Interpersonal - Gets along well with a variety of personalities and individuals.
• Listening - Understands and learns from what others say.
• Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities.