Safety and Security Zoo Ranger

Position Summary

The Zoo Ranger is an integral part of the Zoo’s Operations team, contributing to safety and security to further the mission of the Zoo. We support the important work being carried out both on Zoo grounds and through the critical conservation projects with which we participate.

Zoo Rangers are responsible for monitoring and enforcing all programs and services related to the security and safety of the Palm Beach Zoo facilities, animals, guests, and staff. Monitors Guest Code of Conduct and supports staff and operations during business hours, and monitors after-hours operations and reduces vulnerabilities, while reporting on all happenings during these hours. Facilitates emergency response plans in case of emergency during the overnight hours, as well as, supporting after-hours events and second shift contract labor projects.

Essential Position Functions

• Conducts regular patrols of the facility and property, monitoring Guest Code of Conduct, while ensuring safety and security levels are maintained within the zoo guidelines.
• Monitors all surveillance systems.
• Maintains log of any occurrences with regards to safety and security issues, and accurately and consistently fills out detailed reports.
• Conducts Potentially deadly animal location checks without entering animal staff space.
• Monitors animal habitats and weather during the overnight hours, conduct and communicate storm assessments.
• Provides timely response, including first aid response, to all accidents and incidents and maintains situation until resolved or relieved from duty.
• Controls entry to the zoo and monitors restricted areas for authorized personnel during overnight hours noting items on appropriate paperwork.
• Participates in the appropriate level with the zoo’s Critical Response Team.
• Supports after-hours events and second shift contract work.
• Accomplishes crowd and traffic control during peak periods.
• Provides access control to doors as requested by authorized personnel only.
• Participates in severe weather preparations and recovery as needed.
• Delivers extraordinary customer service and if needed service recovery to all zoo guests and internal customers.
• Be able to be part of the storm prep and recovery team as needed.

Education Requirements and Technical Skills

Must be available to work various shifts including as assigned, including flexing shifts for special events.

Must be at least 18 years old.

Must have a valid high school diploma or GED.

One-year security related experience.

Complete all required training as assigned.

Intermediate computer skills; including Microsoft office products, especially Outlook, Excel, and Word.

Strong written communication and report writing experience.

Must have a valid Florida Driver’s License with clean driving history (required to operate Zoo vehicles).

Physical Requirements

• Ability to stand, walk and carry out the physical tasks required by the job in a variety of weather conditions.
• Capable of working outdoors in inclement weather conditions and continued exposure to South Florida Climate.
• Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions.
• Must be willing and able to work varied and long shifts including holidays and weekends.
• Ability to lift and carry up to 50 lbs.
• Ability to stand or walk for an extended period (up to 6 hours).
• May be exposed to hazardous chemicals and blood borne pathogens.

Skills and Competencies

• Professional/Technical Knowledge and Competency – Demonstrates proficiency in a safety and security sensitive work environment.
• Customer Focus — Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas of responsibility.
• Communication (oral and written) — Effectively expressing ideas verbally and non-verbally and actively listening to individuals and groups in a professional manner.
• Collaboration — Works well with people outside his/her immediate work group.
• Judgment — Deciding on and committing to an action on the examination of the facts at hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary.
• Decisiveness — Willing to make quick decisions and take immediate action.
• Teamwork — Supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals.
• Diversity and Inclusion – Demonstrates behaviors that includes fairness, respect, inclusiveness, empathy, integrity, and ethical conduct. Fosters a climate and culture in which each person is accepted and has the opportunity to grow and develop. Practices behaviors that promote diversity and inclusion in dealings with and on behalf of the Zoo, consistent with laws, regulations and Zoo policies.
• Integrity/Trust — Maintaining social, ethical, and organizational values and norms; building trust and confidence with the staff and with internal and external customers; respecting the confidentiality of personal and proprietary information.
• Concern for Detail — Pays attention to every portion of any task, down to the smallest item.

What We Offer:

A competitive salary, commensurate with your skills and experience.

An EXCELLENT benefits package (current year/plan), which includes:

• 100% paid employee-level coverage for designated medical & dental plan.
• 100% paid coverage for 100K of life insurance.
• 100% paid short-term disability.
• 100% paid long-term disability.
• 401K – Employer contributes 3% of your salary.
• Optional vision, accident and critical illness coverages available through pre-tax payroll deductions.
• Generous paid time off policy, Zoo Membership and FREE admission to other Florida Attractions!

Palm Beach Zoo is an equal opportunity employer and makes all employment decisions, including those related to recruitment, hiring, training and promotion without regard to race, religion, color, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by law.

Inclusion Diversity Equity and Access (IDEA) Commitment

Our Mission is to inspire people to act on behalf of wildlife and the natural world. We recognize that the only way to accomplish our mission is to include all people across all races, ethnicities, genders, ages, religions, mental/physical abilities, and sexual orientations. Just as we value biodiversity, we recognize and appreciate the value of human diversity as being integral to our ability to connect with our visitors and the communities we serve.

The position will be open until filled. We will contact qualified candidates whom we have chosen to move forward in the interview process.